Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of the website www.reachwell.net and the enterprise software solutions, products, and services ("Services") provided by Reachwell Software Services Pvt Ltd ("Reachwell," "we," "us," or "our").

By accessing, browsing, or using our website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Acceptance of Terms

Your use of our Services constitutes acceptance of these Terms, including any future modifications. These Terms apply to all visitors, users, and others who access or use our Services.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Description of Services

Reachwell provides enterprise software solutions including but not limited to:

• Enterprise Asset Management (EAM)
• Maintenance Management System (CMMS)
• E-Procurement solutions
• Inventory Management
• Helpdesk Management
• Workspace Management
• Rent & Property Management
• Related consulting, support, and implementation services

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

4. User Accounts

4.1 Account Creation

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, software, and underlying code, are the exclusive property of Reachwell Software Services Pvt Ltd and are protected by copyright, trademark, and other intellectual property laws.

5.2 Software License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use our software solutions for your internal business purposes in accordance with the applicable service agreement or subscription terms.

5.3 Restrictions

You may not:

• Copy, modify, distribute, or create derivative works of our software
• Reverse engineer, decompile, or attempt to extract source code
• Use our Services for illegal purposes or in violation of any laws
• Remove or modify any copyright, trademark, or proprietary notices
• Use automated tools to access our Services without permission

6. User Content

6.1 Content Submission

You may be able to submit, upload, or otherwise make available content through our Services ("User Content"). You retain ownership of your User Content but grant us a license to use it as necessary to provide our Services.

6.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that your User Content:

• Does not infringe any third-party intellectual property rights
• Does not violate any applicable laws or regulations
• Is not defamatory, obscene, or otherwise objectionable
• Does not contain viruses or other malicious code

6.3 Content Rights

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving our Services.

7. Payment Terms

7.1 Fees and Payments

Use of certain Services may require payment of fees. All fees are specified in the applicable service agreement or subscription plan. By subscribing to paid Services, you agree to pay all applicable fees.

7.2 Billing Cycle

Payments are typically billed in advance on a monthly or annual basis, as specified in your subscription plan. We reserve the right to change our pricing at any time with appropriate notice.

7.3 Taxes

All fees are exclusive of applicable taxes, which will be added to your invoice as required by law.

8. Confidentiality

8.1 Confidential Information

Both parties may have access to confidential information of the other party. "Confidential Information" includes all non-public information disclosed by one party to the other, whether in writing, orally, or electronically.

8.2 Protection of Confidential Information

Each party agrees to:

• Keep the other party's confidential information secure
• Use confidential information only for the purpose of these Terms
• Not disclose confidential information to third parties
• Return or destroy confidential information upon request

9. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Service Level and Support

10.1 Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may perform maintenance or experience downtime that affects service availability.

10.2 Support Services

Support services are provided as specified in your service agreement or subscription plan. Support levels and response times may vary based on your subscription tier.

11. Disclaimers and Warranties

11.1 Service Disclaimer

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties arising from course of dealing or usage of trade

11.2 No Guarantees

We do not guarantee that our Services will meet your specific requirements, be uninterrupted, timely, secure, or error-free.

12. Limitation of Liability

12.1 Liability Cap

To the maximum extent permitted by law, our total liability arising from or related to these Terms or your use of our Services shall not exceed the amount paid by you for the Services in the twelve (12) months preceding the claim.

12.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from or related to these Terms or your use of our Services.

13. Indemnification

You agree to indemnify, defend, and hold harmless Reachwell Software Services Pvt Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your User Content

14. Termination

14.1 Termination by You

You may terminate your account and use of our Services at any time by following the termination procedure specified in your service agreement or by contacting our support team.

14.2 Termination by Us

We may terminate or suspend your access to our Services at any time, with or without cause, with or without notice, effective immediately.

14.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. Sections that by their nature should survive termination shall survive, including but not limited to payment terms, intellectual property, confidentiality, and limitation of liability.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from or related to these Terms shall be resolved through good faith negotiations. If disputes cannot be resolved through negotiations, they shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Reachwell regarding your use of our Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Notices

Notices under these Terms shall be sent to the contact information provided in your account or to our legal contact at privacy@reachwell.net.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us: